Tiles are heavy and fragile, so we ship them with care and a little planning. Here is how delivery works, what to expect on the day, and what to check when your order arrives.
Order Processing and Cut-Off
Orders placed after 12pm on a working day may not be processed that day and are usually allocated to the next day's schedule. Orders placed on a Saturday are processed on the next working day. We confirm your dispatch details by email once your order is on its way.
Standard Delivery
Our standard service reaches you in 1 to 3 working days. Deliveries run Monday to Friday, between 8.30am and 5.30pm. We cannot give an exact hour in advance, but the carrier normally calls on the day to arrange delivery.
Delivery Charges
The checkout shows the delivery charge before payment, so the delivered total is always clear.
Full pallet deals: free standard delivery anywhere in the UK, whatever the order value.
All other product orders: free standard UK delivery over £349; £89.95 below.
All consignments ship on pallets by tail-lift vehicle.
Areas We Cover
We deliver anywhere in the UK at the same rates, including the Highlands, islands and Northern Ireland: £89.95 on product orders under £349, free from £349, and always free on full pallet deals and samples. There is no postcode surcharge.
Free Collection From Our Store
Prefer to pick up? Choose collection at checkout and pay nothing for delivery, whatever the order value. We email you when the order is ready, in 1 to 3 working days, and you collect from 20A Western Avenue, London W3 7TZ, Monday to Friday 9am to 5pm, Saturday 10am to 4pm. Tiles are heavy, so bring a vehicle that can take the boxes.
On the Day
You or a nominated representative must be present at the delivery address on the agreed date. If no one is there, the goods are retained by the haulage contractor and returned to the nearest depot until we receive further instruction. A redelivery charge is added to cover the additional haulage, so it is worth confirming the date in advance.
All deliveries are made using a tail-lift vehicle and are generally kerbside, depending on the vehicle and site access. Where there are access problems, such as uneven ground, a narrow lane or driveway, or overhanging trees, the goods are left at the nearest safe and accessible point for the address given. The driver cannot help move the goods from the point of delivery to any other part of your property.
Delivery Times
We deliver in 1 to 3 working days. If your delivery has not arrived within this window, contact us with your order number.
Checking Your Order on Arrival
Please check your delivery when it arrives. If anything is damaged or missing, note it on the carrier's delivery note before the driver leaves. This helps us settle the claim with the haulier quickly.
Photograph the damage or shortage and email contact@marvra.com within 24 hours of delivery. We'll replace the affected tiles from the same batch while stock lasts, or refund them.
Please keep the packaging, and don't cut or install any tile you think is damaged, as we may need to see it.
None of this affects your legal rights. Under the Consumer Rights Act 2015, goods must be of satisfactory quality and as described, and they remain our responsibility until they reach you.
Questions about a delivery? Email contact@marvra.com or call +44 7951 112 550.